While working with the INSCO executive team on those policies, Steve identified other systems in the HR function that required attention and was asked to work on several HR issues linked to the INSCO strategic plan. As a result, Steve revised the company's new employee orientation process, developed and implemented a flex benefit plan, rewrote job descriptions and recruited two key sales and marketing executives. Moreover, Steve's regional knowledge and expertise helped secure $14,000 in state grants to train all INSCO customer service and sales personnel on updated ISO 9000 standards.